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TERMS & CONDITIONS

Welcome to Gulaboo. By accessing or using our services or purchasing our products, you agree to comply with the following Terms and Conditions.

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1. Services & Products: Gulaboo provides three core offerings:

  • Signature Artisanal Truffles – Handcrafted truffles including Coconut and Ayurvedic varieties, available for purchase online or by phone order.

  • Mustang Cafe Hire – Exclusive hire of the Mustang Cafe for private, corporate, and special occasions.

  • Festive Hampers – Curated gift hampers available for purchase and delivery.

Product designs and truffle flavours depend on seasonal availability. Minor ingredient or presentation changes may be made to maintain quality and freshness.

2. Bookings & Orders: Full payment is required at the time of booking or purchase and is non-refundable unless otherwise stated below.

  • Signature Artisanal Truffles – Full payment is required at the time of order. All truffle orders are non-refundable. If items are damaged during delivery, please contact Gulaboo within 24 hours of receipt with photos of the damage. After review, we will reimburse or replace the damaged items at our discretion.

  • Mustang Cafe Hire – Full payment is required to secure your hire date. You may reschedule without penalty if you notify Gulaboo at least 72 hours before the scheduled date. Requests made less than 72 hours before the event cannot be rescheduled, and payment will be forfeited.

  • Festive Hampers – Full payment is required at the time of order. Gift hampers are non-refundable. If items are damaged during delivery, please contact Gulaboo within 24 hours of receipt with photos of the damage. After review, we will reimburse or replace the damaged items at our discretion.

3. Pricing & Payment: All prices are in Australian dollars (AUD) and include GST unless otherwise stated. Accepted payment methods: Major Cards and Digital Wallets. Payment must clear in full before any service is provided or goods are dispatched.

4. Event Day Responsibilities: Any loss or damage to Gulaboo equipment or property caused by the customer or their guests during a Mustang Cafe Hire will be charged to the customer.

5. Dietary Requirements & Allergies: We take food allergies and dietary restrictions seriously. Customers must provide all dietary and allergy requirements in writing when booking or ordering. While we take reasonable precautions, Gulaboo does not guarantee an allergen-free environment or the prevention of cross-contamination. Our chicken is halal. Most of our food items and truffle products contain dairy, nuts, seeds, and gluten and are non-alterable. Customers with allergies or dietary restrictions should carefully review product descriptions and discuss concerns with us before purchasing.

6. Liability: Gulaboo complies with Australian food safety regulations and prepares all food products to the highest hygiene standards. Gulaboo is not liable for injury, loss, or damage caused by events beyond our reasonable control, including severe weather, venue issues, or force majeure.

7. Consumer Rights: Nothing in these Terms affects your rights under the Australian Consumer Law. If our services or products are not provided with due care and skill or are not as described, you are entitled to remedies provided by law.

8. Intellectual Property: All content, images, and branding on https://gulaboo.com.au remain the property of Gulaboo and may not be reproduced without permission.

9. Privacy: We collect and use your personal information in accordance with our Privacy Policy, which explains how we protect your data and comply with the Privacy Act 1988 (Cth).

10. Changes to Terms: We may update these Terms & Conditions at any time. Updates take effect immediately when posted on our website.

11. Contact Us: For questions, bookings, or concerns, please contact:

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